We are Impala Travel Technology Limited (referred to as “Impala”, “we”, “us” or “our” in this privacy policy). This policy sets out the basis on which any personal data we collect will be processed by us as a data controller. We act as a data controller when we determine how and why personal data is processed (e.g. when you make contact with us via our website). In this privacy policy, references to ‘you’ or ‘your’ is to you as an individual.
In some circumstances, Impala processes consumer personal data of people making travel bookings, we refer to this group of people as “end users”. We process end user data as a data processor on behalf of our customers. We act as an intermediary in relation to the facilitating, creating and managing of bookings with hotel suppliers and in those circumstances, we process end user identity information, contact information and financial information for the purposes of facilitating bookings. In those circumstances, our customer (the company offering travel services to end users) is the data controller in respect of end user personal data. For more information about how they process personal data as a data controller, please see their privacy policy.
Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting our website, using our services, or by otherwise providing us with your personal information, it will be processed as described in this policy.
Personal data, or personal information, means any information about an individual from which that person can be identified.
We will collect and process the following data about you:
Information we collect from your use of our website and services. With regard to each of your visits to our site we will automatically collect the following information and may use cookies or similar technologies to do so:
We process your personal information for the following reasons:
Pursuant to a contract in order to:
On the basis of your consent:
In our legitimate interests of providing the best services to you and improving and growing our business we will process data for the purpose of:
You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.
To comply with legal requirements relating to:
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any applicable legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if there is a prospect of litigation regarding our relationship or dealings with you, we may retain your personal data for a longer period.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data (and whether we can achieve those purposes through other means) and the applicable legal, regulatory, tax, accounting or other requirements. Personal data is not typically stored for longer than 6 years after the end of our relationship with you.
For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with the following categories of third parties, some of whom we appoint to provide services, including:
We will provide your personal information to third party travel service providers (e.g. hotels) as part of the service that we offer. They will process your personal data as a controller and you should consult their privacy policy in relation to their processing of your information.
Additionally, we will disclose your personal information to a third party:
At Impala Travel Technology Limited, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All data collected will be protected by suitable security procedures. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website or service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Many of our external third parties (including hotel suppliers) are based outside the UK so their processing of your personal data will necessarily involve a transfer outside the UK.
When we transfer your personal data outside the UK, we will only do so if adequate protection measures are in place in compliance with data protection legislation. More information is available by contacting us.
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by emailing us at privacy@impala.travel. You have the right to:
request from us access to personal information held about you;
In the event that you are not satisfied with our (or the applicable data controller’s) processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.
We use cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site.
Cookies can be controlled by any tools we make available on our site or by your web browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please use the following links:
Please be aware that by blocking all cookies you may not be able to access or use all the features of our website and you will not receive a personalised service.
Is the data controller for the processing set out in this policy. You can contact us and our Data Protection Officer by email at privacy@impala.travel.
This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated in March 2021.